Thank you for choosing to stay at 21KR Bed and Breakfast. To ensure clarity and a smooth booking process, please read the following terms and conditions carefully.
1. General Information
1.1. By making a booking, you agree to abide by these terms and conditions.
1.2. These terms apply to all bookings made directly with us, either via our website, phone, email, or third-party platforms.
2. Booking Process
2.1. Reservations: Bookings can be made directly on our website, by phone, or through approved third-party platforms.
2.2. Confirmation: A booking is considered confirmed once you receive a confirmation email from us.
2.3. Deposit: A non-refundable deposit may be required to secure your booking. The balance is due on arrival.
3. Payment
3.1. Payments can be made via credit/debit card, bank transfer, or cash (for direct bookings only).
3.2. Failure to pay the balance by the due date may result in the cancellation of your booking.
3.3. All prices are inclusive of VAT, where applicable.
4. Cancellation Policy
4.1. Guest Cancellation:
Cancellations made more than 7 days before arrival will result in a loss of the deposit only.
Cancellations made within 7 days of arrival will incur a charge of 100% of the total booking value.
4.2. Owner Cancellation:
In the unlikely event that we need to cancel your booking, you will be offered a full refund or the option to rebook for an alternative date.
5. Check-In and Check-Out
5.1. Check-In: From 15.00 to 21.00. If you expect to arrive outside these hours, please contact us in advance.
5.2. Check-Out: By 11.00 on the day of departure. Late check-outs may incur an additional charge.
6. House Rules
6.1. Occupancy: The maximum number of guests per room is limited to 2 unless otherwise agreed in advance. The exception is 1 child under 2 years of age on day of departure
6.2. Pets: Unfortunately, we cannot accommodate pets.
6.3. Smoking: Smoking is strictly prohibited inside the property. A cleaning fee of £100 will be charged for any breach of this rule.
6.4. Damage: Guests are responsible for any damage caused to the property during their stay and will be charged for repairs or replacements.
7. Breakfast
7.1. A continental breakfast is included in the booking price. Please inform us of any dietary requirements at least 2 days before your arrival.
8. Liability
8.1. We do not accept liability for loss, damage, or theft of personal property during your stay. Guests are advised to secure valuables appropriately.
8.2. We are not liable for events outside our control, such as extreme weather or local disruptions, that may affect your stay.
9. Complaints
9.1. If you have any issues during your stay, please notify us immediately so we can address them. Complaints made after departure may not be resolved.
10. Privacy
10.1. Your personal information will be handled in accordance with our Privacy Policy, which complies with UK GDPR regulations.
11. Governing Law
11.1. These terms and conditions are governed by the laws of Scotland. Any disputes will be subject to the jurisdiction of the Scottish courts.
By making a booking, you acknowledge that you have read, understood, and agree to these terms and conditions.
If you have any questions or special requests, please feel free to contact us at:Claire@21kr.co.uk
At 21KR Bed and Breakfast, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and store your personal information in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect and process the following personal data:
2. How We Use Your Information
We use your personal data to:
We will not use your information for marketing purposes unless you have expressly opted in to receive such communications.
3. Sharing Your Information
We will not share your personal information with third parties, except in the following situations:
4. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal obligations (e.g., tax records).
5. Your Data Rights
Under data protection law, you have the following rights:
To exercise any of these rights, please contact us at claire@21kr.co.uk
6. Data Security
We take appropriate technical and organizational measures to ensure your personal data is secure and protected from unauthorized access, use, or disclosure.
7. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device that help us remember your preferences and understand how you interact with our site. You can adjust your cookie preferences in your browser settings.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we recommend reviewing it regularly to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your data protection rights, please contact us at:
21 KR Bed and Breakfast
claire@21kr.co.uk or 21krbandb@gmail.com
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